Refund Policy

Refund Policy

Thank you for shopping at mylamy.co.uk

1. Refund Eligibility

We want you to be completely satisfied with your purchase. Our refund policy lasts 14 days from the date of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refund Process

To initiate a refund, please contact us at info@mylamy.co.uk or +441843867067 with your order number and details about the product you would like to refund. We will respond promptly with instructions on how to proceed.

3. Non-Refundable Items

Please note that certain items are not eligible for refunds, including:

• Personalized/customized items

4. Return Shipping

Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refund Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@mylamy.co.uk or +441843867067.

7. Contact Us

If you have any questions about our refund policy, please contact us at info@mylamy.co.uk or +441843867067.

MYLAMY
Unit A3, East Northdown Business Centre
Cliftonville
Margate CT9 3TS
United Kingdom